Legal

Terms of Use

Last updated: 13 May 2026

These terms govern your use of microcrew. By creating an account or using the service, you agree to these terms. If you don't agree, don't use the service.

1. Agreement to terms

These Terms of Use ("Terms") are a binding agreement between you ("you," "Customer") and Gustforward Pte. Ltd. (trading as "microcrew"; "we," "us"). The Terms apply every time you access or use the microcrew platform, including the dashboard at microcrew.ai, the API, and any voice or messaging features.

2. Service description

microcrew is an AI assistant platform that, on your behalf and under your control, replies to messages on connected channels (WhatsApp, Telegram, etc.), places outbound voice calls, qualifies leads, and proposes / books meetings on your calendar. You configure the AI's persona, business profile, hard rules, and channel connections. microcrew operates as a tool you use; you remain responsible for outputs.

3. Eligibility and account

• You must be at least 18 years old to use microcrew.
• You must provide accurate information when creating an account and keep it current.
• You are responsible for keeping your password secure and for all activity under your account.
• One account per business / agent. Sharing accounts to circumvent plan limits is not permitted.
• You may not use microcrew for industries we don't support (e.g. firearms, adult content, gambling, regulated pharmaceuticals).

4. Subscriptions, plans, and payment

microcrew offers tiered subscription plans (currently Starter, Pro, and Growth). Plan features, included volumes, and prices are shown at microcrew.ai/#pricing. We may add, remove, or modify plans with reasonable notice.

Subscription fees are charged in advance in Singapore Dollars (SGD), either monthly or annually depending on the billing period you choose at checkout. Annual plans are charged in full at the start of the term. Applicable taxes are calculated at checkout by our payment processor (Stripe).

Free trial

New accounts receive a 7-day free trial starting when the account is created. No payment details are required to begin. During the trial the assistant is limited to 30 AI replies per day; messages you receive are not counted.

When the trial ends, if you have not started a paid subscription, the assistant stops replying to your customers and outbound calling is disabled. Your account, settings and data remain accessible so that you can subscribe at any time, and service resumes immediately once a subscription starts. One trial per business; we may decline additional trials for related accounts.

Included replies and overage

Each messaging plan (Starter, Pro and Growth) includes a monthly allowance of AI replies — messages the assistant sends on your behalf. The call-only plans (Outreach and Outreach Pro) include no AI replies and no messaging of any kind; they provide outbound calling only. Messages you receive are unlimited and are never counted against your allowance. The allowance resets at the start of each billing month.

If you go past your allowance, further replies are billed at the per-reply overage rate shown on our pricing page for your plan, invoiced monthly in arrears. Nothing stops working when you pass your allowance — the assistant keeps replying. We notify you at 80% and 100% of your included allowance, and you can set a monthly spend cap in your dashboard.

Add-ons and pass-through costs

AI cold calling is available on all plans. Each plan includes a monthly block of minutes — 30 on Starter, 80 on Pro and 160 on Growth. Once those are used, further minutes are billed at your plan's per-minute rate: S$0.50 on Starter, S$0.40 on Pro and S$0.35 on Growth. Purchased top-up minutes do not expire and carry over between months. Certain other costs are billed at the rate charged by upstream providers (voice synthesis per credit, outbound telephony per minute) and appear separately on your statement.

5. Cancellation, termination, and refunds

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. You retain access to your data for 30 days after cancellation, then we permanently delete it (unless you request earlier erasure).

14-day money-back guarantee

If you cancel within 14 days of your first payment on a new subscription, we refund that payment in full, no questions asked.

Monthly plans

After the first 14 days, monthly plans are not pro-rated. Cancelling stops the next renewal; the period you have already paid for runs to its end.

Annual plans

After the first 14 days, if you cancel an annual plan we refund what you paid less the standard monthly price for each month that has started. Cancelling 18 days into an annual term, for example, means one month has started, so one month at the monthly rate is deducted and the balance is refunded. Once the months started are worth what you paid at the monthly rate, no refund remains.

Overage charges and add-on usage already incurred are non-refundable in any case.

We may suspend or terminate your account immediately for material breach (e.g. abuse, fraud, prohibited industry use, repeated TOS violations). We will refund unused subscription fees in such cases unless the breach is fraud-related.

6. Acceptable use

You agree not to use microcrew to:

• Conduct fraud, scams, deceptive sales practices, financial deception, identity theft, or any other criminal activity — including using the AI's voice, replies, or calling capability to mislead a person about who you are, what you are offering, or what the consequences of their agreement will be
• Send spam or unsolicited messages in violation of applicable law (e.g. Singapore Spam Control Act, US TCPA)
• Cold-call numbers on the Singapore Do-Not-Call (DNC) Registry without lawful basis
• Impersonate any person, business, or government entity, or otherwise falsely represent your identity, authority, or affiliation
• Harass, defame, threaten, intimidate, or stalk any individual
• Distribute malware, phishing content, ransomware, or any illegal material
• Solicit, collect, or extract sensitive personal data (national IDs, full payment card numbers, login credentials, OTPs) from leads or recipients
• Reverse-engineer, scrape, or extract microcrew's source code or proprietary data
• Use the service in a way that overloads or impairs our infrastructure
• Resell or sublicense microcrew without an explicit written agreement

Customer accountability for misuse

microcrew is a tool. You alone are responsible for how you use it and for every message, call, voice clone output, and booking the AI generates on your behalf.If you use microcrew to commit fraud, run a scam, impersonate another party, evade telecom regulations, harass any person, or carry out any other illegal activity, the legal, civil, criminal, and financial responsibility is entirely yours — not microcrew's, not Gustforward Pte. Ltd.'s, and not our employees, contractors, or affiliates'. We do not author, review, edit, or endorse the content you instruct the AI to produce. The fact that the AI delivered the message or made the call does not shift responsibility from you to us.

Suspension and cooperation with authorities

We reserve the right, at our sole discretion and without prior notice or refund, to:

• Immediately suspend or terminate any account we reasonably suspect of illegal use, scam activity, fraud, or violation of these Terms
• Preserve, retain, and disclose your account data, conversation logs, call recordings, transcripts, voice samples, payment records, and identifying metadata to law enforcement, regulators, courts, telecom carriers (e.g. Twilio, Telnyx, ElevenLabs), and platform partners (e.g. Meta / WhatsApp) where required by law, subpoena, valid government request, or where we in good faith believe disclosure is necessary to investigate, prevent, or report fraud, abuse, or harm
• Cooperate fully with criminal and civil investigations into misuse of the platform, including without further notice to you
• Report suspected scams, fraud, or illegal calling to the Singapore Police Force, IMDA, IRAS, or any other relevant authority in the jurisdictions where the activity occurred or affected recipients

Suspension or termination for misuse is non-refundable. You remain liable for any fees, pass-through costs, fines, or damages incurred before and during suspension.

7. Voice cloning and AI-generated content

If you choose to use voice cloning, you represent and warrant that:

• The voice samples you submit are your own, or you have explicit written consent from the voice owner
• You will not clone a voice for the purpose of deception, fraud, or impersonation
• You comply with applicable jurisdiction laws on biometric data and AI-generated voice content

You are responsible for all content the AI generates on your behalf. The AI follows your configured persona, business profile, and hard rules — but you should review its outputs and intervene where appropriate. microcrew does not edit, review, or take editorial responsibility for AI-generated replies, calls, or booking decisions.

AI disclosure

You agree to follow applicable laws on AI disclosure. In particular, if a lead or client asks whether they are speaking with a human or an AI, you must not configure microcrew to falsely claim to be human. microcrew's default behaviour is to disclose its AI nature when asked.

8. Customer responsibilities

• Obtaining all necessary consents from your customers, clients, and leads before adding their data to microcrew
• Maintaining compliance with your professional licensing body (e.g. MAS for financial advisers, CEA for property agents)
• Configuring hard rules and reviewing AI outputs in accordance with regulatory obligations of your industry
• Backing up critical data if you have specific retention needs (we provide standard backups but recommend you export periodically)

9. Intellectual property

microcrew owns the platform, including all software, design, branding, and the AI orchestration logic. You retain ownership of your data, your voice samples, your business profile, and any content you upload.

By using microcrew, you grant us a limited, non-exclusive, royalty-free license to process your data and content for the sole purpose of providing the service. This license terminates when you cancel your account.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

AI-generated content can contain errors. We do not guarantee accuracy of AI replies, call outcomes, or booked meetings. You are responsible for reviewing critical outputs before relying on them for regulated decisions.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, microcrew's total liability for any claim arising out of or in connection with these Terms or the service is limited to the fees paid by you to microcrew in the 12 months preceding the event giving rise to the claim. In no event shall we be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.

12. Indemnification

You agree to defend, indemnify, and hold harmless microcrew, Gustforward Pte. Ltd., its parent and affiliates, and each of their officers, directors, employees, contractors, and agents (the "Indemnified Parties") from and against any and all claims, demands, losses, damages, fines, penalties, restitution orders, costs, and expenses (including reasonable legal fees and investigation costs) arising out of or related to:

• Your use of the service in violation of these Terms or any applicable law, regulation, or court order
• Any fraud, scam, deceptive practice, identity theft, financial deception, illegal cold-calling, harassment, impersonation, or other criminal or tortious activity carried out by you or on your behalf using the service — including activity carried out by the AI under your configuration, persona, or instructions
• Content the AI generated under your instructions, persona, hard rules, or business profile — regardless of whether you intended that specific output
• Your failure to obtain required consents from your customers, leads, or call recipients (including DNC checks and opt-in records)
• Your unauthorised use of a voice you did not own or have explicit written consent to clone
• Any breach of representations or warranties you made to us (including industry eligibility, consent collection, and lawful purpose)

This indemnification obligation survives termination of your account and these Terms. We may, at our option, take control of the defence and settlement of any indemnified claim, and you will cooperate with us in such defence.

13. Governing law and dispute resolution

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC). The seat of arbitration shall be Singapore. The language of arbitration shall be English.

14. Changes to these Terms

We may revise these Terms from time to time. When we do, we'll update the "Last updated" date and, for material changes, notify you by email. Continued use after a change constitutes acceptance. If you don't agree to a change, stop using the service and cancel your account before the new Terms take effect.

15. Contact

Questions about these Terms: legal@microcrew.ai
General support: hello@microcrew.ai